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Customer Tech Support Expert Jobs in Egypt |  فرص عمل في مصر

مطلوب Customer Tech Support Expert
الوصف

about the role

-Receiving Technical Requests, Complaints, ...etc & Launching necessary remediation actions accordingly.
-Interlocking with the problem managers, customer service managers, build and involved parties in order to ensure that the interlocks between the processes within probability of translating to operational technical criticalities are functional and efficient
-Leading customer Major Incidents with high impact on the business and make sure it is handled properly by service desk and all involved parties.
-Assess, prioritize, respond and report on time for expedite requests
-Contribute to the continuous learning of the team by taking initiatives to drive trainings
-Act as coach to newcomers
-Participate actively in knowledge sharing
-Contribute actively to the expert community


about you

Skills / Qualifications:

-Excellent command of English.
-Good Knowledge on Extranet/Internet protocols, networking protocols, Application Servers, proxy servers, Firewalls, Load balancers, ...etc.

Abilities:

-Good communication skills 
-Excellent customer facing skills
-Excellent troubleshooting and analytical skills
-Good time management, and organizational skills 
Team work, uses a team approach to solve problem when appropriate 
-A determination to process tasks according to pre-defined processes is essential 
-Ability to build relationships with peers and management levels and customers 
-Proactive, self-motivated and determined attitude 
-Tenacity 
-Flexibility in terms of working hours. 
-Ability to work under pressure & multi-task 
-Using a team approach to solve problem when appropriate 
-Need a willingness to learn and expand knowledge 
-Good Coaching and Training Skills 
-Excellent understanding of customer architecture 
-Keep up to date on new customer technologies


additional information

Education, qualifications and certifications:

-Degree in IT or Telecommunications field from a recognized university
-CCNA Knowledge is a MUST
-ITIL V4 Foundation, CCNA/CCNP certifications are preferred
-Cisco SD-WAN Solutions (300-415 ENSDWI) is a plus


department

Customer Services & Operations

contract

Regular


Orange Retail SA
رقم الوظيفة 562615
تاريخ الإعلان 2021-06-10
البلد مصر
الفئة Other
neuvoo.com
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