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Customer Service Representative Jobs in Qatar |  فرص عمل في قطر

مطلوب Customer Service Representative
الوصف Job Description

 

 

JOB DESCRIPTION

 

Position Title:

Customer Service Representative

Version:

1.0

Department:

Operations

Position Code:

07-006-OA

Reporting to:

Supervisor

Position Category:

Junior Professional Staff

Grade:

11 - 9

Jobs that will lead from this role:

Supervisor

Over all Job Purpose

 

The Ride Operator/Attendant is responsible for operating the rides and assisting the riding guests to ensure safety and overall guest satisfaction.

 

 

KEY RESULT AREAS

 

1

Ride Operations and Guest Service

Performance Indicator

 

·         Operating rides and attractions and providing exemplary guest service which includes the following: loading and unloading the ride, checking ride restraints and lap bars, providing safety instructions and ensuring compliance; assisting guest with special access, operating the control console and dispatching the vehicles; watching that the attraction is being operated safely via monitors. Evacuating the rides and shows in the case of a shut down. Delivering appropriate scripts and/or spiels.

·         Welcoming and greeting guests, screening for appropriate attire and height requirements, providing guests with attraction information, monitoring the queue lines and make appropriate adjustments, measuring attraction wait times and keeping the area neat and organized.

·         Maintaining a clean and safe work environment. Constantly monitoring immediate area and surroundings for trash and debris and assisting in its removal as needed.

·         Attending safety training session to go over safety rules, actions in case of a malfunction, procedures for emergency, medical help, etc. based on the set schedule.

·         Understanding and demonstrating the proper use of safety practices while opening, operating, and closing the venue.

·         Representing and promoting FEC in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.

·         Assisting as trained and directed to provide support in emergency situations that may arise in order to minimize possible damage, loss or injury to any visitors, staff members or property.

·         Assisting in the performance of other special duties and projects as needed in support of organizational goals.

 

·         % compliance to safety regulations

 

·         No. of ride-related incidents

 

 

·         % guest satisfaction on rides

 

 

 

 

 

 

 

 

 

CORE BEHAVIORAL COMPETENCIES

 

Capability Description

§  Desire to work in a fast paced environment

§  Consistently a good mixer, with a radiant and well-developed sense of humor

§  Sees opportunities for creative problem solving while staying within the parameters of good practice.

§  Assesses the organization and its services from the guest’s point of view.

§  Focused on delivering job objectives with minimum supervision.

§  Responds positively to change, embracing and using new practices or values to accomplish goals and solve problems

§  Participates as a team member and actively supports team decisions.

§  Demonstrates a high level of care and thoroughness; ensures completeness and accuracy in the workplace.

§  Adheres to a set of core values that are represented in decisions and actions.

§  Must be able to work and adapt working in cooler and warmer environment, as well as indoor and outdoor.

§  Operating scanners, POS and other electronics.

§  Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every guests.

§  To ensuring guest service needs are met regarding purchases, prize redemption and game play in the arcade.

 

 

JOB SPECIFICATION

 

Education:

High school graduate/ College Undergraduate or equivalent.

Technical Skills:

Proven skills in customer service and ride operations.

Industry Experience

1-2 years of experience in a similar field

Knowledge on amusement and theme park business is a plus.

Management Skills:

-

Personal Qualities:

§  Working with people

§  Adhering to principles and values

§  Applying expertise and technology

§  Delivering results and meeting customers’ expectations

§  Following instructions and procedures

§  Coping with pressure and setbacks

Technology Skills:

Technical ability and knowledge of Rides and Attractions and computer software and hardware.

Language Skills:

English language proficiency. Knowledge and practice of Arabic language is a plus.

Communication Skills:

Good, proven interpersonal, verbal and written communications skills.

 




Requirements
Guest Relation, Cutomer Service
Leisure
رقم الوظيفة 550540
تاريخ الإعلان 2021-05-03
البلد قطر
الفئة Officer
neuvoo.com
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