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HELP DESK OFFICER Jobs in Tunisia |  فرص عمل في تونس

Job Title HELP DESK OFFICER
Description HELP DESK OFFICER jobs in Tunisia

The Help Desk Level I Support Officer will be responsible of the initial support for basic user issues.

In other words, you will:

  • Provide assistance and support for incoming queries and issues related to computer systems, software and hardware.
  • Provide local and remote support to internal Mantu employees (staff and consultants)
  • Gather users’ information and determine the issue
  • Be responsible of all calls to 911
  • Walk users through problem-solving process
  • Categorise and escalate tickets to appropriate Level II support team
  • Proceed to first level resolution whenever possible
  • Ideal profile

    You have a Diploma/Bachelor Degree in Information System/Information Technology/Networking or any similar field

  • You have good communication skills, are customer-focused, and can work under pressure
  • Fluent in English, you are eager to work in an international team. French or any other language would be an added value.
  • You have an experience in Help/Service desk, General IT Support, Troubleshooting or similar positions
  • You have worked with ticketing system, Windows Server, Active Directory or Exchange are appreciated
  • You are ready to work in a dynamic and challenging environment

  • Mantu
    https://neuvoo.com/img/logos/mantu.png?empname=Mantu'>
    Job Number 591463
    Date Posted 2021-09-06
    Country Tunisia
    Category Officer
    Views 2
    neuvoo.com
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