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Sales Support Manager Jobs in Tunisia |  فرص عمل في تونس

Job Title Sales Support Manager
Description Sales Support Manager jobs in Tunisia

Job Summary:

The Sales Support Manager (SSM) leads a team of sales assistants that may be working remotely on local and national accounts as well as providing high-level sales support serving as direct point of escalation. The SSM will be named contact point for an assigned group of sales assistants. Each sales assistant is a Subject Matter Expert (SME) in a specialized area that supports an Account Executive’s execution of the sales process. They will oversee incoming assignments to said designated specialists, moderate workload and continually assess performance of the assistants based on Key Performance Indicators (KPIs). A focus on quality control is paramount to success in this role with the overall goal of ensuring that their designated assistants deliver high quality, on-time responses to market feedback and any requests made by AEs. Reports directly to the Hub Director.

Responsibilities

•Manage workflow of incoming support tickets and either completing the assignment or assigning the ticket to a sales assistant•Assist national and local sales leadership with work-flow modifications•Act as an escalation point for concerns regarding the completion of tasks or assistant performance issues•Redistribute tasks to accommodate for ticket overflow, vacation/sick time and/or cross-functional support•QualityControl

Qualifications

•Ability to manage production workflow, timelines and schedules •Ability to use Wrike•Skilled at written and verbal communication •Strong understanding of Salesforce •Excellent leadership and coaching ability; can successfully coach conflict resolution and time management•Adept as entrepreneurial self-starter •Ability to organize, prioritize and multitask in a fast-paced environment •Can model positive energy and handle stress in the face of challenges, deadlines and financial pressures •Flexibility and creativity •Excellent interpersonal skills and collaboration with others •Understanding of media sales needs
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Job Number 592283
Date Posted 2021-09-09
Country Tunisia
Category Management, Consultancy
Views 3
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