|Job Title||Field service Engineer|
Together, we can beat cancer.
At Varian, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. If you want to be part of this important mission, we want to hear from you.
When you join Varian, you’re joining a company with nearly $3 billion in annual revenue, and more than 8,500 team members across more than 30 countries. You’ll be backed by a culture that is centered on fostering your creative potential and experience the full support of an organization and leadership committed to inspiring you to do your best work. Bring your talent to a place where your work will help fight cancer.
The Hardware Field Service Engineer (FSE) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment always operates efficiently.
The FSE is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSE operates in a designated field service territory and represents VMS, this role will be a home-based role in the Western region of Algeria, with frequent travel within Algeria.
Troubleshoot, diagnose and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose and resolve the issues and meet established FSR levels. Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according VMS procedures.
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
An overall understanding of customer care and experience management essential
Desired Skills and Knowledge
Completed National Service.
Graduate of a Technical Institute in a related discipline e.g. Electronics, Electrotechnics or Biomedical.
Valid Driving license.
2-3 years of working experience in electrical and/or electro-mechanical engineering, test equipment used for verification/checkout and calibration of electronic equipment.
Fluent in English (verbal and written), in addition to local language (French), fluency in other languages would be a plus but not mandatory.
Medical Device experience is preferable.
Limited use and/or application of technical documentation, standards, principles, concepts, and techniques in the field.
Basic computer usage and debugging skills.
Fundamental knowledge of delivery system networks and networking techniques.
Basic understanding of imaging systems.
Capable of performing routine maintenance such as follow ups, PMIs and minor STBs.
Willingness to travel for business as required (around 30% of time).
Additional Preferred Skills and Knowledge
Be able to interpret customer concerns and translate to machine issue.
Understand and utilize the escalation process to Senior FSE, Management, NTS, PSE, Applications Required Certifications and Training
Basic accelerator theory knowledge.
Contributes to team efficiency through the quality of personal work and by influencing teammate output to required standards.
Must understand team collaboration and have effective networking skills.
Able to work independently within guidelines and policies and adhere to the corporate policies and procedures.
Capable of managing their own workload and of excellent communication relationship building at all levels within and outside of the organization.
Agile with being pro-active, analytical, results-oriented and able to make decisions within the scope of their role.
Be able to actively problem solve and suggest realistic innovations to processes towards creating a better customer experience
At Varian, our culture is centred on fostering the creative potential of every employee through teamwork and collaboration. Our technologies touch millions of lives every day, and this inspires us to do our best work – every day. By using your talent, ambition and creativity, you can build a career that allows you to make a real difference in people’s lives.
You’re just one click away from the most impactful work you’ll ever do. Apply now and join our mission to help save lives. Someone, somewhere, will be glad you did.
Please apply with your cv in English
Varian Medical Systems
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