|Job Title||Customer Service Manager|
Buhler Group in Cairo, Egypt is looking for an enthusiastic, growth focused leader to join as Customer Service Manager to lead and drive Buhler’s service business and to deliver customer success through trusted and reliable partnership over the whole asset lifecycle Buhler Group in Cairo, Egypt is looking for an enthusiastic, growth focused leader to join as Customer Service Manager to lead and drive Buhler’s service business and to deliver customer success through trusted and reliable partnership over the whole asset lifecycle •Proactively plan the customer journey enabling new business development from all fronts (CS & SMB) working with relevant teams
•Promote sale of spare parts, plant/machine retrofits and value added services (traditional and digital) to existing Buhler customers and potential new customers as per CS strategy 2025
•Actively identify other possible business opportunities to help boost the business working with internal and/or external sales teams.
•Build and maintain collaborative relationships with customers and customers’ employees. Responsible for CS sales in the country.
•Lead and develop strong Service team: manages and plans sales activities (sales calls, training classes on customer site, technical service calls…) He/she will be the interface to the back-office and the Center of Competence.
•Ensures the required marketing intelligence in the assigned areas (market potential, competitor activities, customer trends, etc.), and report feedback to the supervisors, as well as to the relevant roles in the Competence centers;
•Identify and resolve client concerns, either in first person, as well as delegating and sponsoring the best colleagues for the demanded purpose.
•Promote widely digital services as daily part of the CS portfolio and activities.
•Other duties as assigned. •University Engineering degree
•Experience as technologist and/or engineering project manager is an added advantage •Minimum 10-15 years of experience in the industry, including experience in his field of specialization
•Insightful, able to collaborate with other management team members in developing strategy and implementing business plans
•Proven ability to work in a matrix organization
•Has the ability to conduct sales conversations and contract negotiations.
•Fluent communication in English and Arabic Languages; •International, successful company with sustainable prospects for the future
•Wide technically & modern environment with interesting challenges
•Professional environment with an open communication culture
•Exciting development and training opportunities
•Great, dynamic work environment •Covering Letter
Who we are
Bühler as an employerWe are working to create sustainable innovations for a better world. Our aim is to transform the world’s most pressing food and mobility challenges into sustainable technologies, process solutions and business models. At Bühler, you are empowered to show initiative and take responsibility. In our family-owned company, personal success goes hand in hand with shared success. We foster a diverse and inclusive workplace where integrity and courage are key drivers of our success. We support your personal development because we want you to make a difference. By joining Bühler, you will be helping us tackle global challenges while at the same time meeting the needs of our customers.
Bühler is an equal opportunity employer and we value diversity and inclusion at our company, therefore, it's important that you match us and we match you. Regardless of your gender (m/f/d).
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