Guest Service Centre Agent Jobs in UAE  |  فرص عمل في الإمارات

Avani Palm Views Dubai - Dubai



• Answer incoming internal and external calls promptly, professionally, and according to hotel telephone etiquette standards.

• Handle guest inquiries, requests, and concerns with care, ensuring a positive and personalized experience.

• Provide accurate information about hotel facilities, services, operating hours, and local attractions.

• Coordinate guest requests with Housekeeping, Engineering, Food & Beverage, and other departments to ensure timely service.

• Handle room service requests and transfer calls to the appropriate department when required.

• Record, monitor, and follow up on guest requests and complaints until they are resolved.

• Assist guests with wake-up calls, transportation arrangements, and other service requests.

• Manage incoming messages and ensure they are delivered accurately and on time.

• Maintain accurate records of guest interactions, requests, and service follow-ups in the hotel system.

• Handle guest complaints calmly and professionally, escalating unresolved concerns to the supervisor.

• Support the Front Office team with guest-related inquiries and operational requirements.

• Ensure guest information is handled confidentially and in accordance with hotel privacy policies.

• Stay updated on hotel promotions, events, facilities, and daily operational information.

• Communicate effectively with colleagues to ensure smooth coordination between departments.

• Follow hotel service standards, telephone procedures, emergency protocols, and safety guidelines.

• Perform other duties assigned by the Guest Service Centre Supervisor or Front Office Manager.