Customer Support Specialist Jobs in Lebanon  |  فرص عمل في لبنان

Colortek, A Division of Kassaa Group - Lebanon



Job Purpose: Provide timely, professional customer support and reliable administrative support to wholesale sales operations. Manage customer inquiries, complaints, invoicing, account follow-up, and loyalty program reporting to support customer satisfaction and accurate records.



Key Accountabilities:



▪ Handle inbound calls, emails, WhatsApp messages, and other assigned customer communication channels within



agreed response times.



▪ Identify customer needs through active listening and provide clear, accurate information on products, services, and



approved offers.



▪ Maintain a courteous and professional approach throughout customer interactions.



▪ Record complaints, review available information, and coordinate resolution with relevant teams.



▪ Escalate unresolved or sensitive matters promptly, providing complete supporting information.



▪ Keep customers informed of progress and follow up to confirm resolution.



▪ Provide timely support to wholesale sales teams, including invoicing, customer inquiries, and administrative



coordination.



▪ Prepare and process invoices and supporting documents accurately, following approved procedures.



▪ Reconcile customer account balances and payment records in coordination with accounting, investigate



discrepancies, and follow up on outstanding payments.



▪ Conduct assigned outbound calls for prospect outreach, customer follow-up, and customer experience feedback.



▪ Maintain accurate, complete, and timely customer and interaction records in CRM/ERP systems.



▪ Support customer inquiries and follow-up relating to the Momayyaz loyalty program.



▪ Prepare accurate, timely Momayyaz program reports according to agreed requirements.



▪ Identify service gaps and recurring issues, recommending practical improvements.



▪ Collaborate with sales, branch teams, accounting, and other relevant departments to improve customer experience.



▪ Maintain current knowledge of products, procedures, systems, and approved offers.



Skills, Knowledge and Experience required:



▪ Diploma or bachelor’s degree in Business Administration or a related field, or equivalent relevant experience.



▪ 1 to 3 years of experience in customer support, retail service, or sales administration.



▪ Strong verbal and written communication in the languages required for assigned customers.



▪ Active listening, customer service, and complaint-handling skills.



▪ Ability to explain information clearly and manage difficult conversations calmly.



▪ Accuracy in invoicing, data entry, and documentation.



▪ Working knowledge of CRM/ERP systems and Microsoft Office.



▪ Ability to prioritize requests, manage follow-ups, and meet deadlines.



▪ Sound judgment in resolving issues and recognizing when escalation is required.



▪ Teamwork, adaptability, accountability, and openness to feedback.



▪ Ability to learn Colortek’s products and recognize the limits of personal technical knowledge.