Call Centre Agent Jobs in Qatar  |  فرص عمل في قطر

FGREALTY Qatar - Doha



Position: Call Centre Agent

Industry: Real Estate

Experience: Minimum 1 year of experience as a Call Centre Agent in the real estate industry.

Location: Doha, Qatar



Job Summary



FGRealty Qatar is looking for a professional and customer-oriented Call Centre Agent with at least one year of experience in the real estate industry. The successful candidate will handle incoming and outgoing calls, follow up with potential clients, generate leads, arrange property viewings, and provide accurate information about the company’s property listings and services.



Duties and Responsibilities



• Handle incoming and outgoing calls professionally to respond to client inquiries and generate potential leads.



• Contact prospective clients to introduce available properties, projects, and real estate services.



• Follow up with leads generated through property portals, social media, marketing campaigns, and other channels.



• Qualify potential clients by identifying their property requirements, budgets, preferred locations, and timelines.



• Schedule property viewings and appointments for real estate agents.



• Maintain accurate records of calls, client inquiries, follow-ups, and lead status in the CRM system.



• Coordinate with real estate agents to ensure timely follow-up and effective lead management.



• Provide clients with accurate information regarding available properties, prices, locations, and services.



• Handle client complaints and inquiries professionally, escalating complex matters to the relevant department when necessary.



• Follow up with existing clients to maintain engagement and support the conversion of leads into successful transactions.



• Meet assigned call targets, lead generation objectives, and customer service performance standards.



• Prepare call activity reports and update the management team on lead progress and client feedback.



Qualifications and Requirements



• Minimum 1 year of experience as a Call Centre Agent in the real estate industry.



• Previous experience in lead generation, client follow-up, and appointment scheduling.



• Excellent verbal communication and telephone etiquette.



• Good customer service, interpersonal, and negotiation skills.



• Ability to handle a high volume of calls and work towards assigned targets.



• Basic computer skills and familiarity with CRM systems.



• Arabic-speaking candidates are preferred.



• Fluency in English is required; knowledge of additional languages is an advantage.



• Strong organizational skills and the ability to work effectively in a team.



Pay: QAR4.00 - QAR6,000.00 per month



Work Location: In person