Call Center Representative- Arabic and English Must Jobs in Qatar  |  فرص عمل في قطر

SWAT TRADING CO - Doha



Company Description Swat Trading Co. W.L.L is an established auto parts supplier based in Doha, Qatar, with over 32 years of experience in the automotive sector. The company focuses on providing high-quality parts and accessories for a wide range of vehicles. Its mission is to deliver standardized and efficient solutions that help customers maintain their vehicles in optimal condition. Swat Trading Co. is committed to reliability, customer satisfaction, and meeting the evolving needs of the automotive energy market. Team members join a stable, long-standing organization dedicated to service excellence and continuous improvement.

Role Description The Call Center Representative – Arabic and English Must is a full-time, on-site role based in Doha, Qatar. The representative will handle inbound and outbound calls, respond to customer inquiries about auto parts and services, and provide accurate information in both Arabic and English. Daily responsibilities include processing orders, tracking deliveries, logging interactions in the system, and escalating complex issues to the appropriate department. The role involves maintaining high levels of customer satisfaction by resolving concerns promptly, following up on open cases, and adhering to company service standards. The representative will collaborate with sales and warehouse teams to ensure smooth operations and consistent communication with customers.

Qualifications



• Strong customer service and customer support skills, with experience in a Customer Service Representative or similar role.

• Ability to maintain high customer satisfaction, supported by excellent interpersonal skills and a professional demeanor.

• Good computer literacy, including proficiency with call center software, basic office applications, and data entry.

• Fluency in Arabic and English, with clear verbal and written communication in both languages.

• High attention to detail, problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment.

• Willingness to work on-site in Doha, Qatar, and collaborate effectively in a diverse team setting.

• Previous experience in automotive parts or related industries is an advantage, but not mandatory.

• Minimum high school diploma; additional training or certification in customer service or call center operations is beneficial.