Assistant Store Manager / Team Leader Jobs in UAE  |  فرص عمل في الإمارات

ALFAN EMIRATES - United Arab Emirates



Company Name: Al fan Emirates General Trading LLC



Job Title: Assistant Store Manager / Team Leader



Department: Retail Operations



Reporting To: Store Manager / Head of Operations



Location: Across UAE Branches (Ajman, Dubai, Sharjah, Abu Dhabi, etc.)



Availability: Immediate



Languages: Hindi (Preferred)



Role Summary



• The Assistant Store Manager (Team Leader) supports the Store Manager in leading the daily store operations, ensuring that all sales, service, and operational objectives are achieved.



• The role acts as a bridge between management and the sales team, maintaining discipline, motivating employees, and ensuring all SOPs, visual standards, and reporting processes are followed.



• The position demands strong communication, leadership, and multitasking skills to maintain consistency and profitability across the branch.



Key Responsibilities



• Support the Store Manager in executing daily store operations and achieving monthly sales targets.



• Supervise floor activities, staff schedules, and team performance.



• Lead by example in customer service, sales engagement, and complaint resolution.



• Ensure store opening and closing procedures are followed precisely.



• Monitor cash handling, billing accuracy, and POS usage across shifts.



• Maintain visual merchandising standards as per guidelines.



• Assist in stock management, including GRN checks, price tags, and stock rotation.



• Ensure all staff strictly adhere to SOPs, attendance, and grooming policies.



• Identify training needs and coach sales staff on product knowledge and upselling techniques.



• Handle customer escalations and ensure smooth resolution within defined timelines.



• Coordinate with Warehouse for stock replenishment and fast-moving item requests.



• Submit end-of-day sales summary and staff performance reports to the Store Manager.



Key Performance Indicators (KPIs) & Targets



• Category KPI / Target Frequency



• Sales Performance Achieve ≥ 95% of monthly team sales target Monthly



• Customer Service Maintain ≥ 90% satisfaction rating Monthly



• Staff Productivity Ensure average sales per staff ≥ AED 15,000/month Monthly



• Stock Accuracy Maintain stock variance ≤ 0.5% Monthly



• SOP Compliance Achieve ≥ 95% in internal store audits Monthly



• Attendance & Discipline 100% compliance with shift rosters and punctuality Monthly



• Visual Merchandising 100% implementation within 24 hours of instruction As Required



• Training & Coaching Conduct minimum 2 staff training sessions per month Monthly



• Reporting Discipline Submit daily performance reports to Store Manager Daily



Tasks



1. Strengthen staff discipline and attendance tracking to improve punctuality and shift coverage.



2. Implement structured sales coaching sessions to improve product knowledge and



conversion rates.



3. Support Store Manager in daily cash reconciliation to minimize discrepancies.



4. Coordinate with marketing to ensure all promotions are executed on time at store level.



5. Monitor slow-moving items and suggest internal transfer or markdown strategies.



6. Ensure store maintenance and cleanliness checks are completed daily before opening.



7. Introduce sales leaderboard to motivate staff and reward top performers.



8. Prepare weekly summaries on team performance, attendance, and issues for management review.



Reporting Structure



Reports To: Store Manager / Head of Operations



Supervises: Section Supervisors, Cashiers, and Sales Associates



Coordinates With: Warehouse, HR, and Marketing Departments



Performance Evaluation



Performance will be evaluated based on store sales contribution, leadership effectiveness, staff productivity, SOP compliance, and ability to manage daily operations in the absence of the Store Manager. Strong performers will be considered for Store Manager promotions after two successful review cycles.



Interested may share their cv and cover letter to ( muhsina@alfaneim.com)



Pay: AED5,000.00 - AED6,000.00 per month



Work Location: In person